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Citizens Advice Enfield Scam Awareness Campaign

26/6/2020

It is so important for all of us to understand
Resources to help teach consumers about scams

Citizens Advice scams advice pages. Citizens Advice offers free advice and helps people to find a way forward. You can also contact the consumer service for free consumer advice, including advice on scams at 0808 223 1133 (or 0808 223 1144 to contact a Welsh-speaking adviser).
Contact Citizens Advice to get help with Online Scams

Friends Against Scams. Run by the National Trading Standards scams team, the campaign aims to protect and prevent people from becoming victims of scams by empowering communities and businesses to ’Take a Stand Against Scams’.
The Pensions Regulator has handy downloads for consumers to help them spot pension scams.
The Money Advice Service offers free and impartial money advice, including advice about scams.
The Financial Conduct Authority has a register of authorised financial firms at www.fca.org.uk/register and a list of firms which have been implicated in scams. The FCA website also has advice to help investors avoid falling victim to scammers and a Scam Smart game showing examples of investment scams.
www.cyberaware.gov.uk is a website launched by the government aimed at helping the public and small businesses to spot and avoid fraud, by raising awareness and promoting digital security for online users.
Get Safe Online are an organisation aimed at informing consumers to protect themselves from online scams with factual and easy-to-understand information on online safety.
Led by UK Finance and backed by the government, Take Five is a national awareness campaign providing advice and tips for consumers on how to protect themselves from financial fraud.

Help for people who have been scammed

Think Jessica is a charity that raises awareness of scams that target elderly and vulnerable people in their own homes, including by telephone, the postal system and on the doorstep.
Victim Support gives free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected across England and Wales. Call 0808 1689 111.
Age UK has local branches around the UK providing help and support for older people. Call the national line for free on 0800 678 1602.

Scams advice
There are four important things that people can do if they suspect they’re the target of a scam:

If payment or banking details are involved in the scam the person’s first step should be to contact their bank or credit card company. If the scam is a pension transfer, they need to contact the provider immediately, along with the Pensions Advisory Service.
Get advice from the Citizens Advice consumer service on 0808 223 1133, or on 0808 223 1144 for a Welsh-speaking adviser. You can also get advice and information online at www.citizensadvice.org.uk/sa20. The Citizens Advice consumer service can also report problems to Trading Standards for you. Trading Standards are responsible for protecting consumers and the community against rogue and unfair traders.
Report scams and suspected scams to Action Fraud on 0300 123 2040 or at www.actionfraud.police.uk. Action Fraud is the UK’s national reporting centre for fraud and internet crime.